ArcMate Shipping Protection

By adding Shipping Protection to your order at checkout, you get peace of mind from the moment your parcel leaves our warehouse until it’s in your hands.

What’s covered

• Damage in transit – if your item arrives broken or unusable, we’ll replace it or refund you.

• Loss – if the carrier marks your parcel as lost, we’ll resend or refund.

• Theft – if your parcel is shown as delivered but goes missing from your address, we’ve got you covered.

How to claim

1. Email support@arcmate.com.au within 7 days of the delivery scan (or expected delivery date for lost items).

2. Include your order number, photos of any damage, and a brief description of what happened.

3. We’ll review and respond within 2 business days with your replacement or refund options.

Exclusions

• Incorrect or incomplete delivery addresses supplied by the customer.

• Parcels signed for by someone at the delivery address.

• Cosmetic packaging damage that doesn’t affect product use.

Cost

• A flat A$9.99 per order, added at checkout. Non‑refundable once the order ships.

By selecting Shipping Protection, you agree to these terms. If you opt out, any transit issues will follow the carrier’s standard claims process.